Privacy Policy

Welcome to ISSL Academy. We are operated by Intelligent Systems and Solutions Limited ("we", "our", or "us"). We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information across our website, courses, student portal, and related services. By accessing ISSL Academy, enrolling in our programs, or using our services, you consent to the practices described in this Privacy Policy.

We collect information to provide better educational experiences and services to all our students. The types of information we collect include: • Personal Information: When you register an account, enroll in courses, or contact us, you provide us with your name, email address, phone number, password, and profile details. • Course Enrollment & Progress: We track the courses you register for, your progress through lessons, assignments submitted, quiz/exam scores, certificate issuance records, and student forum posts. • Payment Information: All payments are processed securely through payment gateways (such as SSLCommerz, bKash, and others). We do not store your credit card or bank details on our servers; only basic transaction details (transaction ID, amount, status) are logged to verify enrollments. • Technical and Usage Data: We collect standard technical information, including your IP address, browser type, device information, operating system, and pages visited on our site.

We use your information for educational, administrative, and security purposes, including: • Delivering and managing our training programs, live classes, assignments, and certificates. • Personalizing your learning journey and recommending relevant courses. • Processing secure transactions and facilitating enrollment. • Communicating crucial academic updates, batch announcements, and promotional offers. • Enhancing website performance, safety, and security. • Addressing student queries and technical support requests through our helpdesk.

We prioritize user privacy and do not sell, trade, or rent your personal information to third parties. Your data is shared only in the following limited circumstances: • Instructors & Mentors: To support your academic growth, course instructors and mentors have access to your enrollment, progress, and assignments. • Service Providers: We share necessary data with trusted third-party providers who assist us in operating our platform, processing payments (e.g., SSLCommerz, bKash), and sending transactional emails/SMS notifications. • Legal Obligation: We may disclose details if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with legal processes or protect our rights, property, or user safety.

We implement robust security measures to safeguard your personal data: • Data Security: We employ SSL encryption, secure hosting environments, and access-control standards to prevent unauthorized access, alteration, or disclosure. • Data Retention: We retain your personal and progress information for as long as your student account is active or as needed to provide you with ongoing dashboard access and certificate verification services.

You possess control over your personal information: • Profile Management: You can review, update, or edit your account information anytime via your dashboard profile settings. • Communications: You may opt-out of receiving newsletter or promotional emails from us by clicking the unsubscribe link or contacting support. • Data Deletion: You can request the deletion of your account and personal details by contacting us at info@isslacademy.com, subject to legal or record-keeping requirements.

ISSL Academy uses cookies and similar tracking technologies to store your login status, remember your platform preferences, track course player progress, and analyze web traffic. Cookies help us understand how you interact with our website so we can continuously improve the learning platform. You can manage or disable cookies through your browser settings, though doing so may affect certain interactive features of our website.